SHIPPING & DELIVERY POLICY

BENIGN ENTERPRISES – BENIGN GERMAN

Effective Date: 10 November 2026

At BENIGN GERMAN, we aim to deliver your modular kitchen hardware and wardrobe accessories safely and on time. Please read our shipping and delivery terms below.

1. Order Processing

• Orders are generally processed within 1–3 business days after order confirmation.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Orders may require additional processing time during festive sales or promotional periods.

• Customers may receive an order confirmation through WhatsApp, SMS, or email.

2. Shipping & Delivery Time

• Orders are shipped across India, subject to courier service availability.

• Estimated delivery time is 3–7 business days after dispatch for most serviceable locations.

• Remote locations may require additional delivery time.

• Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

• Free shipping offers may be available during selected promotional campaigns.

• Additional charges may apply for special delivery requirements or non-serviceable locations.

4. Order Tracking

• Once your order is dispatched, tracking details will be shared through SMS, WhatsApp, or email, wherever available.

• Customers can use the tracking details to check their shipment status.

• For assistance with delayed shipments, please contact our customer support team.

5. Cash on Delivery (COD)

• Cash on Delivery is available on eligible orders and selected delivery locations.

• COD availability may depend on order value, delivery location, and courier partner policies.

• Customers must provide a valid mobile number and be available to receive the shipment.

• Repeated refusal of COD orders may result in restrictions on future COD purchases.

6. Delivery & Receipt of Products

• Customers are requested to provide complete