Refund policy

RETURN & REFUND POLICY

BENIGN ENTERPRISES – BENIGN GERMAN

At BENIGN GERMAN, we are committed to providing high-quality modular kitchen and wardrobe hardware. We ensure that every order is checked and packed carefully before dispatch.

Please read our Return & Refund Policy before placing an order.

1. Return Policy

Products can be returned within 7 days of delivery only if they are received damaged, defective, or incorrect.
Products must be unused, uninstalled, and returned in their original packaging.
Returns due to a change of mind or incorrect product selection by the customer will not be accepted.
Customized, special-order, or installed products are not eligible for return.

2. Damaged or Defective Products

Customers must report any damage, missing items, or defects within 48 hours of delivery.
Unboxing photos and videos may be required for verification.
After verification, BENIGN ENTERPRISES will arrange a replacement or suitable resolution.

3. Refund Policy

Refunds are applicable only after the returned product has been inspected and approved.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued through the original payment method or another mutually agreed payment method.
Shipping and handling charges are non-refundable unless the issue is caused by BENIGN ENTERPRISES.

4. Replacement Policy

Replacement is subject to product availability.
If the same product is unavailable, an alternative solution or refund may be offered.

5. Non-Returnable Products

The following products are not eligible for return:

Used or installed products.
Products damaged due to improper handling or installation.
Products without original packaging.
Products purchased under special clearance or final-sale offers, except where legally required.

6. Cancellation Policy

Orders can be cancelled before dispatch.
Once an order has been dispatched, cancellation requests may not be accepted.
Any eligible refund for cancelled orders will be processed within 7–10 business days.